SenseCAP M1 follows No Return, No Refund policy except for quality defects.

SenseCAP MX guarantees to provide accurate descriptions and high-quality products. If customers have any problems with any executed purchase order, please notify SenseCAP MX within 30 days from the date of shipment. Please do not register to Helium and assert location until you make sure the device is working good, or it will casue unnecessary loss on the registered and asserting fee, which is not refundable.

UNLESS OTHERWISE EXPRESSLY STIPULATED IN PARTICULAR AGREEMENT OR PURCHASE ORDER, SenseCAP MX MAKES NO WARRANTY OF FITNESS, SUITABILITY OR MERCHANTABILITY OF THE PRODUCT FOR ANY PARTICULAR PURPOSE OR SPECIAL CIRCUMSTANCE.

The Warranty Period of the product sold by SenseCAP MX is 12 months as of the date of delivery. SenseCAP MX will provide economic effort to replace or repair the product free of charge if the defects are caused due to reasons related to raw materials, designation, or manufacturing process.SenseCAP MX will repair, replace the product under reasonable charges to the customer if the product defects meet this Warranty Policy. SenseCAP MX will repairs, replace the defective product, or provide on-site technical support for products exceeding the warranty period on reasonable fees. ExceptionsSenseCAP MX will refuse to provide warranty promises if:

1. Products have been beyond the warranty period; or
2. Defections are due to wrong use, un-proper maintenance or storage, or breach of user guides or menu provided by SenseCAP MX; or
3. Defections are results of Force majeure, which shall mean any acts of law, natural disaster, war, riots, strikes, insurrections, tsunami, typhoon, earthquake, terrorism,
   governmental sanctions, legislation changes, or
4. any similar event beyond such party’s reasonable control; or
5. The customer has conducted repair actions to the products.
6. For those specific products as notified to Customer expressly, in cases that the product is free from any Quality Defect and the product package has been opened by Customer.

No returns will be accepted without having previously obtained a return authorization. All returns must be in their original mint and clean condition. Returns on damaged, scratched, programmed, burnt, or otherwise ‘played with’ products will not be accepted. The product must then be returned in its original packaging with its receipt and a small note for the reason for the return. The note will help us to serve you better and improve our products. Reimbursement will be denied for any products which do not conform to the above-mentioned conditions.

The customer shall cover the cost of returning the product and need to pay for shipping (if you want a refund instead of a replacement). Shipping fees will only be refunded if the return is a result of a shipping error on SenseCAP MX’s part.