Refund Authorization Process for SenseCAP M1

Application for a SenseCAP M1 refund will be approved if the SenseCAP M1 failure is caused by a seeedstudio and sensecapmx website crash or website failure to complete a purchase transaction.

If approved, the refund will be credited back to you in the form of payment that was made at the time of purchase. Since payment was made via HNT and PayPal, you will receive an HNT credit in your wallet and a credit to your PayPal account in USD. Please see the instructions below and follow the directions to be reimbursed. If you have any questions please see the FAQ section below.

If you need further support, please contact [email protected]

Refund Instructions and Process:

  1. Please make sure your coupon code has not been used.
  2. Contact the customer service team at [email protected] and fill in the form: Please include the reason you need a refund, the order number, the coupon code, the Helium wallet address for payment, and the Transaction ID.
  3. The customer service team will verify all the information and will get back to you via the email address associated with the account.
  4. When the refund application is approved, the coupon code refund will be processed at 15:00 UTC+8 on the second working day. We will inform the transaction ID when we finish the transaction.
  5. The SenseCAP coupon code will be refunded in HNT. The HNT quantity is calculated at 15:00 UTC+8 on the second working day real-time exchange rate, $101/oracle, $201/oracle, $301/oracle. SenseCAP MX team will pay an extra $1/oracle HNT to compensate for the handling fee.  For example, when you purchase the SenseCAP Coupon Code, the oracle price is $10 / HNT, you pay 10 HNT to SenseCAP MX for a $100 USD value coupon. At the time when we refund you, the oracle price is $5 / HNT, SenseCAP MX team will refund 20.2 HNT (101/5) to you.  The goal is to refund you the value which equals $101 USD.
  6. Refunds will be deposited in the original Helium wallet used for payment.
  7. Your PayPal account will be credited within 5-7 business days. 

Frequently Asked Questions

Q1: What can I do if there is a quality problem when I receive SenseCAP M1?

A1: Go to the FAQ section to troubleshoot the issue. If you cannot find a solution for your problem, please go to the Official SenseCAP MX Community and post your question on in the #troubleshooting channel.

Q2: Can I apply for a return or refund for SenseCAP M1?

A2: SenseCAP M1 follows Non-Cancellable/Non-Returnable (“NCNR”), except if you encounter quality problems. You need to contact us to review the problem if you want to return it.

  1. Cancellation refunds are not acceptable for orders that have shipped, including but not limited to incorrect purchases, customs clearance issues, abnormal addresses, express delivery unable to contact the consignee, etc.
  2. Cancellation refunds are acceptable if you contact SenseCAP MX team to confirm the quality problem when you have received the products.

Q3: How long will it take for the refund process?

A3: After the refund application is approved, it usually takes 5-7 business days to process the refund and credit your PayPal account.

Updated on August 6, 2021